Alert Manager
Designing a user friendly ticketing system to solve,
manage, and organise triggered issues across teams and users, while keeping control of the progress and schedules individually and collectively.
Summary
Alert Manager is a mobile app that helps teams and organisations manage tasks and workloads by allowing them to visualise and organise triggered issues for each specific team and correspondingly assign these to users. From a simple display of the issues to a much more granular and detailed disclosure, Alert Manager aims to make completing, reassigning and scaling tasks a simple action so the users can focus on their performance, improve visibility and increase productivity while reducing the mental overload.
Project
Mobile App
Timeframe
9 weeks
Process
Customer insights and
interviews
Early Lo-fi Mockups
Hi-fi mockups
Prototyping
User testing
Hi- Fi designs
Handoff
Role
Design
Wireframing
User Research
Prototype
User testing
Hi-fi Design
Handoff
Design Workflow
Ticketing systems need to be easy to navigate, organizable and flexible. In order to provide the best user experience, an extensive user research as well as benchmarking analysis was performed prior to the design phase. Understanding the user needs and pain points was crucial to better understanding the main tasks, most used features, and daily organization of the related information. The aim was to create an interface that provides value and helps improve the overall workflow of the active users.
Solution
Tickets Board
Ticket Details
Home Screens
Key Screens
Quick overview of other functionalities that were designed
